Terms of Use

1. Introduction and Agreement

Welcome to the Kripalu Ayurveda website. Throughout this site, the terms “we,” “us,” and “our” refer to Kripalu Ayurveda, and the site is operated by our team. By accessing our website, registering on it, or purchasing any of our products, you agree to comply with these Terms of Use. Please read them carefully. If you do not agree with any part of these terms, please refrain from using the website or its services.

We reserve the right to update or change these Terms at any time. It is your responsibility to review them periodically. Continued use of the site after such changes implies your acceptance of the updated terms. Our website is hosted on secure and reliable infrastructure to support your shopping experience.

2. Online Store Terms

We make every effort to ensure our product details and descriptions are accurate, but we do not guarantee completeness or reliability. We reserve the right to modify or discontinue any product or feature without prior notice. If a product is found to be significantly different from its description, you may return it in unused condition in accordance with our Return Policy.

3. Order Acceptance and Fulfillment

All orders are subject to acceptance by Kripalu Ayurveda. We reserve the right to cancel or refuse any order at our discretion, including cases of pricing errors or stock issues. We may also limit quantities per customer or household.

4. Billing and Account Information

You agree to provide current, complete, and accurate billing and shipping information for all purchases. We may cancel orders that appear fraudulent or are made by unauthorized resellers.

5. External Links

Our website may contain links to third-party sites for your convenience. We do not endorse or take responsibility for the content or practices of these external websites. Accessing such links is at your own risk.

6. Comments and Feedback

We welcome your suggestions, feedback, and other contributions. However, we reserve the right to remove or edit content we deem inappropriate. By submitting content, you grant us permission to use it across any media without requiring compensation.

7. Personal Information

Any personal data you provide through our website is governed by our Privacy Policy, which can be accessed from the homepage.

8. Errors and Inaccuracies

Occasionally, there may be errors, omissions, or inaccuracies on our website related to product details, pricing, availability, or promotions. We reserve the right to correct these issues and update or cancel orders accordingly.

9. Prohibited Uses

You agree not to use our site or its content for any unlawful, harmful, or fraudulent activity, including transmitting malicious code or infringing upon the rights of others. Any violation may result in termination of your access.

10. Limitation of Liability

While we aim to provide a smooth and error-free experience, Kripalu Ayurveda does not guarantee uninterrupted access or accuracy at all times. We are not liable for any direct or indirect losses or damages that may arise from using our services, except where required by law.

11. Indemnification

You agree to indemnify and hold harmless Kripalu Ayurveda, its affiliates, partners, employees, and suppliers from any claims, liabilities, or expenses resulting from your use of the website or breach of these Terms.

12. Termination

Either party may terminate these Terms at any time. If you breach any part of these Terms, we may immediately revoke your access without notice.

13. Governing Law

These Terms of Use are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts.

14. Changes to These Terms

We may update these Terms of Use from time to time. Please check this page regularly to stay informed. Continued use of our services constitutes your acceptance of any updates.

15. Grievance Redressal Mechanism

For any grievances or concerns, please follow the steps below:

• Email our Grievance Officer, Jeet Sharma, at info@kripaluayurveda.com, including your order number and concern details.
• You’ll receive a ticket number for tracking.
• Our team will review and investigate your complaint, and reach out if more information is needed.
• A proposed resolution will be shared with you. If acceptable, the case will be closed. If not, we will work further to reach a satisfactory outcome.

For general questions, contact us at support@kripaluayurveda.com.