At Kripalu Ayurveda, we want you to have a safe and satisfying shopping experience. If something isn’t right with your order, we’re here to help. Please go through the policy below to understand the return and refund process
You may return a product if:
It was damaged upon delivery
You received the wrong item
It is expired or nearing expiry (see below)
It is found to be counterfeit (see below)
The product is unused, unopened, and in its original packaging
Note: Returns must be initiated within 7 days of delivery.
Kripalu Ayurveda ensures all products are genuine and quality-checked. However, if you believe you’ve received a fake or counterfeit item:
Please contact us immediately at support@kripaluayurveda.com
Share images of the product and packaging
Our team will investigate, and if validated, a return and full refund or replacement will be processed
We do not ship products with less than 3 months remaining before expiry (unless clearly mentioned at the time of purchase). If you receive a near-expiry item that was not disclosed:
Report it within 48 hours of delivery
Share a photo of the expiry date
You will be eligible for a refund or replacement, depending on stock availability
To initiate a return, email us at support@kripaluayurveda.com with:
Your Order ID
Product details
Reason for return
Photos (if applicable)
Once your request is reviewed and approved, we will schedule a reverse pickup.
Once your return request is approved, a pickup will be scheduled within 2–4 business days.
Please ensure the item is securely packed with original packaging and invoice.
Once we receive the product and complete quality inspection, the refund or replacement will be processed.
You can track your return and refund status by:
Logging into your My Account section on our website
Checking email updates from support@kripaluayurveda.com
Reaching out to our team via email if you need further help
If your package arrives visibly damaged:
Do not accept the delivery, or mention the damage while signing
Take photos of the box and product
Email us the details at support@kripaluayurveda.com within 24 hours
We will arrange a replacement or refund based on the situation
If your order status shows “Delivered” but you haven’t received the product:
Contact our support team within 48 hours
Our team will investigate with the delivery partner
If the issue is confirmed, we’ll reship the item or offer a full refund
Quality Check & Approval: 2–3 business days after receiving the product
Refund Initiated: Within 1–2 business days after approval
Bank Processing Time:Once after the refund is approved amount will be credited to your bank within 5–7 business days, depending on your payment method
Managed by – Digitaholic India
We’ll notify you by email as each step progresses
